If too many false positives are received, the monitoring becomes less proactive to the point were real issues are ignored, because of the volume of false positives and the assumption therefore that a human already ‘understands’ that there is no issue (when there is!). One thing I should point out, however, is that the problem with tools to remote scan is that if they are configured strongly enough to be effective, there’s a significant chance of receiving false positives. I would suggest that False Positives are useful when identified, and should be recorded – so it has good reason to be there listed as a service status. Hence, this is a False Positive because the platform is deemed healthy. However, the SharePoint administrator (a human!) of the target system may know that this app has already been security-fixed to “1.6.11-1”, however, the app still identifies itself as version 1.6.11. The remote scan does not have further knowledge of the app, however, the scanner has reason to believe that a vulnerability exists and includes this in its reports. A remote scan provided on the platform identifies the app to be a vulnerable version (could be due to security, compatibility or other issues). The app identifies itself as version “1.6.11”. Note that it does not matter what the third party app does. Assume that a SharePoint 2013 on premise platform has a third party app deployed on it and a monitoring service carrying out remote scans of all apps and services on that platform. Without going into False Negatives (which I will write about in a companion article), let’s take a look at a False Positive example starring on-Premise SharePoint. It is very important that these are noted, because if that’s not done, it will result in False Negative.
So, what that means is that a report is provided that indicates a problem but does not provide clear proof. A False Positive is essentially a message which is legitimate but marked as spam, which is then rejected or returned to the sender.
For those working in email land you may have heard of this term before. Most of the above are self-explanatory, and for each service listed if there is any status reported other than ‘Normal service availability’ there is a link which is provided which when clicked allows the individual to get more information about the service issue.Īn interesting one above is ‘False Positive’. Figure 2 shows each service icon, its meaning, the definition associated with that icon.įigure 2: Office 365 Service Status icons, description and Definitions The service status is indicated by an icon which is displayed for each. These Service are Exchange Online, Identity Service, Lync Online, Office 365 Portal, Office Subscription, Rights Management Service and SharePoint Online and all are shown in expanded format showing the sub-services and their statuses. When View Details and History is clicked, a screen showing the service health of Office 365 is displayed. What is the Office 365 Service dashboard? The service dashboard is located in the Office 365 Admin centre, and then by clicking the View Details and History link at the foot of the current health list in the centre of the screen as shown in Figure 1.įigure 1: The Office 365 Service Dashboard Particularly if you are responsible for managing SharePoint online through Office 365 (plus its other offerings), or if you are considering a move / hybrid approach and need to inform the client of the service expectation and what is used to measure service status in Office 365.
So, yes, taking some time to understand the service statuses provided within Office 365 is useful. Also, considering the methods by which Office365 tenants are provisioned (off-the-shelf buy, through a re-seller, directly) it could be likely that literally any computer literate person could be drafted in to support the customer who takes on Office 365 who potentially has never worked in customer support! Even if they saw that page, without really understanding the meaning will probably gloss over some of the features within the service status offerings on that page.
#Status office 365 how to#
Not all customers using Office 365 will understand how to read the service status provided in Office 365. They were particularly interested in SharePoint Online service uptime. My friend stated they want to ramp up the usage, but were concerned about service availability, and wanted to know whether it was possible to get a record of service uptime for Office 365. Am checking up on a friend who is using Office 365 within a team of 20 people, mainly for SharePoint 2013, and who relies on SharePoint support provided externally.
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